Return Policy
Whatās your return policy?
We get itāsometimes things change, and even the most brutal among us need to make a return. Hereās the deal:
Youāve got 30 days after receiving your order to return it.
The item must be brand new, unopened, and unusedāno exceptions.
Return shipping? Thatās on you, warrior.
Give us up to 14 days after we get it back to deal with the return and verify its condition. And hey, if you have questions or need help, give us a shout.
I received a wrong/damaged product, what should I do?
Got the wrong mug or one that looks like it barely survived a Slayer mosh pit? Damn, thatās on us, and weāre here to fix it.
Email us at lordmichael@deathmetalmugs.com as soon as possible with:
ā Photos of the damage (show the entire item).
ā Your order number (so we know who to yell at).
ā Any other details about your order.
Weāll hit you back with a resolution faster than a Chuck Schuldiner solo. Weāll replace the screwed up goods and get it shipped out asap. You deserve your badass gear in perfect condition, no exceptions.